Privacy Policy
Effective Date: 02 April 2025
Last Updated: 02 April 2025
Vast Made by Africa (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit vastmadebyafrica.com.
By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect personal and non-personal information when you visit our website, place an order, sign up for our newsletter, or interact with our content.
1.1 Personal Information
We may collect the following personal information:
- Contact Details: Name, email address, phone number, and shipping/billing address.
- Payment Information: Payment details for order processing (we do not store payment details).
- Newsletter Signup: Email address when you subscribe to our newsletter.
- Account Information: If you create an account, we store your login credentials securely.
1.2 Non-Personal Information
We may collect non-personal data, including:
- Browser type, operating system, and device information.
- Pages visited, time spent on pages, and referring website.
- Cookies and tracking technologies (see Section 4).
2. How We Use Your Information
We use the information collected for the following purposes:
2.1 Order Processing & Customer Support
- To process orders and payments.
- To send order confirmations, shipping updates, and customer support responses.
2.2 Marketing & Communications
- To send promotional emails, special offers, and product updates (only if you opt-in).
- To personalize your shopping experience.
2.3 Website Improvements
- To analyze site performance, detect fraud, and improve security.
- To optimize our website based on user behavior and feedback.
3. Newsletter & Email Communications
3.1 Newsletter Signup
- If you subscribe to our newsletter, we collect your email address and use it to send marketing emails, promotions, and updates.
- You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of our emails.
3.2 Third-Party Email Services
- We use [Insert Email Provider, e.g., Mailchimp or Sendinblue] to manage email subscriptions securely.
4. Cookies & Tracking Technologies
4.1 What Are Cookies?
Cookies are small files stored on your device that help improve your browsing experience. We use them for:
- Site functionality: Keeping items in your cart.
- Analytics: Understanding visitor behavior.
- Advertising: Showing relevant ads via Google Ads and Facebook Pixel.
4.2 Google Services
We use Google Analytics and Google Ads to track website performance and improve our marketing. Google may collect information like your IP address and browsing history. You can manage Google ad settings here.
4.3 Managing Cookies
You can disable cookies in your browser settings, but some website features may not work properly.
5. Third-Party Sharing
We do not sell or rent your personal data. However, we may share your information with:
- Payment Processors: To securely process transactions (e.g., PayFast, Stripe, PesaPal).
- Shipping Partners: To deliver your order.
- Marketing Platforms: For email communications and advertising.
All third parties are required to keep your data secure.
6. Data Security
We implement strong security measures to protect your personal information, including:
- SSL encryption for secure transactions.
- Firewall protection against unauthorized access.
- Regular security audits to prevent breaches.
However, no system is 100% secure. If you suspect a data breach, contact us immediately at [email protected].
7. Your Rights & Choices
Under data protection laws (e.g., GDPR for EU users, POPIA for South African users), you have rights regarding your personal data:
7.1 Access & Correction
- You may request a copy of the personal data we hold about you.
- You can update or correct your personal details by contacting us.
7.2 Data Deletion
- You can request deletion of your account and personal data. However, we may retain some records for legal purposes.
7.3 Opt-Out of Marketing
- You can unsubscribe from emails at any time.
- You can disable cookies via browser settings.
8. Children's Privacy
Our website is not intended for children under 13 years old. We do not knowingly collect data from minors. If you believe we have collected information from a child, please contact us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date.
10. Contact Us
For questions or requests regarding your privacy, contact us at:
- Email: [email protected]
- Address: P. O. Box 24838, Postal Code : 00502, Karen Nairobi, Kenya
